So far we have consulted about the project with over 200 staff and consumers across WA. As well as this broad consultation the project is also guided by a number of groups including: -ESCALATION steering group -ESCALATION chart development working party -ESCALATION managers pilot group -ESCALATION educators pilot group -PCH consultation group
What does the literature show?
Scoring systems outperform trigger systems
Not all variables recorded on an observation chart need to be weighted
Human factors design is needed to make user friendly charts
Family escalation is valuable and widely available
Effective communication is vital to timely escalation
